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Frequently Asked Questions

Frequently Asked Questions

Does your furniture line require assembly?

Every piece that requires assembly will be clearly marked on the product page. It is our goal at Hemsly to provide little to no assembly for our products. If something does require assembly, minimal effort will be necessary and clear instructions will be provided.

What does “Real Touch” mean when referring to your artificial plants?

Real Touch refers to our higher-end line of artificial florals.  Made from special fabrics and molds, these flowers have a realistic look and feel.

Can artificial topiaries safely be placed outside on a patio or entryway?

They can be placed onto a covered patio or covered entryway. However, we do not recommend placing artificial plants in direct sunlight.

Can I re-use any of the pots from the artificial plants for my own plant?

Due to the way our artificial plants are assembled during the manufacturing process, it would not be possible.

What countries are your products made in?

Products are made in China, Turkey, India, Vietnam, Malaysia & Philippines.

How long will it take to receive my order? Can I track it?

Copy and paste your tracking number into Google. Depending on the speed of service you requested, Google will give you a timeline.

What if I need to change my order details?

Click here to modify, amend or cancel your order.

Do you ship to other countries?

We currently ship only within the contiguous United States.

What forms of payment do you accept?

We accept Visa, Mastercard, American Express, Shop Pay, Google Pay, Apple Pay and PayPal.

Do you charge sales tax?

Yes, and the amount of sales tax varies based on state.

The item I wanted is out of stock. Do you take backorders?

Visit our contact page to send us an email. Include the item number and product description. We will email you when it’s back in stock.

How do I return a purchase?

Click here to return a product.

How do I order in bulk? Do you accept wholesale requests?

Yes, we do offer special items in bulk to wholesalers and distributors. Visit our contact page to send us an email.

Where do I write a review on a product I purchased?

Customers can leave a review for a purchase on the bottom of the product page.

Do you offer any catalogs?

No, but pricing, images and product details for all of our items are available online.

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